We love your business, and want both the products we present and the experience of shopping for them to be fun and add joy to your life and the life of your pet. But every once in a while, things go wrong.
So if it's gone wrong, we hope you'll let us know fast so we can work to make it right as quick as we can for you.
And if you have questions before you buy, send us those too, plus requests for products you'd like to see available on the site.
But most of all, send us your positive feedback and constructive criticism. We're always ready to here what you'd like us to improve! And love from our fans fuels us better than coffee!
We accept PayPay, Visa, & Mastercard.
- We ship most items within 4 business days of receiving payment.
- Confirmation of shipment will be sent via email to the address you provide.
- We ship only to confirmed addresses. Your order address must match your shipping address.
- Transit times may vary, especially during the holiday season. Please order early to avoid disappointment.
- If you have not received your shipment within 30 days of payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction.
- From the date you received the item, you have 7 days to contact us, and 30 days to return the item. If this item is in your possession for more than 7 days, it will be considered used and we will not issue a refund or replacement.
- Refunds will be issued only for items returned in original packaging and condition, with all components and accessories included.
- Return shipping tracking number must be provided
- Please see our full return and refund policy
- 12 month manufacturers' limited warranty for defective items excluding accessories and toys (excluding items damaged and/or misused after receipt). 3 month warranty on accessories. No warranty on toys.
- We do not repair or replace items with an expired warranty.
- You are agreeing to all of the policies listed above by ordering though Mallow's Pampered Pet Emporium
No "newsletters", no hype, no spam & no selling your info. Just secret discount items reserved only for our private shoppers.